Frequently Asked Questions

QUESTIONS ABOUT SHIPPING?

Please find shipping information on our Shipping Infomation page.
If you have any  order problem,please contact our e-mail: chuui_collection@163.com

You can also contact our wechat: chuuicollection

I JUST RECEIVED MY ORDER, BUT I’D LIKE TO RETURN PART OF IT. DO YOU ACCEPT RETURNS?

Due to our nature as a purchasing agent, we are sorry we dont accept returns without reason. If there are any quality issues with the product, we will provide you with a full refund. You can read about our returns policy here. Please note: personalized styles and final sale items cannot be returned.

Please address all returns to:

CHUUI Returns
2915 No.6088 HuMin Road
Minhang District
Shanghai, 201199
+86 16625511345

CAN I CHANGE STYLE WHEN I RECIEVE MY ORDER?

Hi dear, some brands can change the size or style once, but you need to bear the round-trip shipping cost. We suggest that you contact customer service before placing an order to help you choose the appropriate size.